Shipping FAQs
An adult 21 years or older must be available to receive all wine deliveries.
Shipping availability varies by state and may change as regulations evolve. If we’re unable to ship directly to your address, we’ll contact you to discuss alternative options, such as an approved shipping address or third-party storage. Questions are always welcome at info@wallawallavintners.com.
You’ll receive an email and text notification when your order is ready to ship. While we aim to ship promptly, some orders may be held to ensure safe weather conditions. If needed, we’ll coordinate timing, address, and shipping method with you to make sure your wine arrives in great shape.
SHIPPING INFORMATION
All wine orders are fulfilled and shipped from our Estate Tasting Room in Walla Walla, Washington. If you need to make changes to your order, such as updating a shipping address or adjusting delivery timing, please contact our order and fulfillment team:
Alex Melling
Call: 509-525-4724
Text: 509-350-2395
Email: ship@wallawallavintners.com
SHIPPING SCHEDULE
Shipments are sent out every Monday, Tuesday, and Wednesday. For destinations within the Pacific Northwest, shipments may also go out on Thursdays.
Orders placed after Wednesday at 12:00 PM (PT) through Sunday will ship out as soon as the following Monday.
Please note that shipping labels may occasionally be created in advance as we prepare shipments. While a tracking number may be generated ahead of time, this does not indicate that the package has already left our facility. The estimated ship date can be found at the bottom of the tracking webpage once the label has been created.
Additionally online promotions or special sales may have specific shipping start dates, which will be noted on the sale page or in the promotional email.
Orders placed during the last two weeks of the year will be held and begin shipping in the new year.
CARRIERS & DELIVERY REQUIREMENTS
We ship primarily via FedEx, but UPS shipping is available upon request.
All wine shipments require an adult signature (21 years or older) at delivery.
Carriers will attempt delivery three times before returning the shipment to Walla Walla. Wine returned to the winery due to failed delivery attempts will be reshipped for an additional fee once the package has been received back at the winery.
If you anticipate not being available to sign for your shipment at home, we strongly recommend shipping to a workplace or a nearby FedEx location. UPS offers similar options for mailbox holders.
WEATHER & TEMPERATURE HOLDS
Wine is sensitive to temperature fluctuations. Proper storage is between 45–65°F, with an ideal consistent temperature of 55°F.
During transit, wine may briefly experience temperatures between 35–75°F. However, prolonged exposure to temperatures above 75°F or below 35°F can negatively affect wine quality, cork integrity, and bottle condition.
Our shipping team closely monitors weather conditions along the shipping route and checks temperatures before every shipment. Orders may be delayed or held if temperatures fall outside of safe ranges.
If your shipment is delayed due to weather, our team will contact you via email with updates.
In some cases, expedited shipping or special shipping materials may be available to meet specific delivery timelines. For pricing or to upgrade your shipment, please contact Alex at (509) 525-4724.
POST-SHIPPING CHANGES
Once an order has shipped, any delivery changes—such as address updates, holding a package at a carrier location, or placing a vacation hold—must be handled directly through the delivery service.
You may make these changes by clicking the tracking link in your shipping confirmation email or by contacting the carrier directly.
Please note that some carriers, including UPS, may charge additional fees for these services.
DAMAGED SHIPMENTS & RETURNS
At Walla Walla Vintners, we take great care in every order we send out, and your experience matters to us. If something doesn’t arrive as expected, we want to help.
If you’re dissatisfied with your order for any reason, please reach out to us within 7 days of your order date, and our customer care team will be happy to assist. If your shipment arrives with broken or damaged bottles, or if the carrier notifies you of damage in transit, please contact us as soon as possible so we can begin resolving the issue.
To help us move quickly, we may ask for photos of the damage, including images of the affected bottles and labels.
Please note that shipments returned due to failed delivery attempts, incorrect shipping information, or expired carrier holds are not considered damaged. In these cases, wines may be resent for an additional reshipment fee.
All wines and products are stored under optimal conditions prior to shipping. Once an order is picked up by the carrier, it is no longer within our control, and responsibility transfers to the recipient. For this reason, we are unable to replace wine that has been improperly stored after delivery.
We also may not accept returns or replacements for:
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Wine affected by extreme weather conditions during shipment
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Wines or products that do not align with personal taste preferences
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Wines or products adversely affected by customer storage or handling
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Damage occurring after delivery while in the customer’s care
If you ever have questions or concerns, we encourage you to reach out. We’re always glad to talk through the best next step.
